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Customer SupportIntermediate✓ Release process: run on a live n8n instance

PulseScore: NPS Survey & Detractor Alerts

PulseScore: NPS Survey & Detractor Alerts ships as a ready-to-import n8n automation package: load the bundled workflow JSON, connect the credentials listed on this page, and activate it on self-hosted n8n or n8n Cloud.

Own your NPS pipeline instead of renting it: one-click surveys, instant Slack alerts on every detractor, and a weekly rolling-score digest built from your Google Sheet.

  • Send a one-click 0-10 NPS email that scores in a single tap, no survey tool and no per-response fee
  • Trigger each survey a set number of days after purchase, signup or ticket close, straight from your sheet
  • Suppress anyone surveyed inside your cooldown window so customers are never asked twice
  • Alert Slack the moment a detractor answers, with their comment and your current rolling score
  • Track the rolling Net Promoter Score and the change against the previous window automatically
  • Group free-text comments into recurring themes with AI, with example quotes and sentiment
  • Keep every response in a Google Sheet you own and can export any time
Google SheetsOpenAISlackSMTP
n8n / workflow / nps-csat-engineActual workflow — not a mockup
Daily Survey Sweep — Schedule TriggerDaily Survey SweepSCHEDULE TRIGGERConfig — SetConfigSETFetch Customers — Google SheetsFetch CustomersGOOGLE SHEETSSelect Due Customers — CodeSelect Due Custome…CODESend NPS Survey — Send EmailSend NPS SurveySEND EMAILRecord Survey Sent — CodeRecord Survey SentCODEFetch Responses — Google SheetsFetch ResponsesGOOGLE SHEETSCompute NPS Trend — CodeCompute NPS TrendCODEDigest Due? — IFDigest Due?IFTag Feedback Themes (AI) — OpenAITag Feedback Theme…OPENAIBuild Trend Digest — CodeBuild Trend DigestCODESend Trend Digest — Send EmailSend Trend DigestSEND EMAILRecord Digest Sent — CodeRecord Digest SentCODE
13 nodes · 12 connections · 1 trigger · 2 in-canvas notesExported from the workflow file you receive — scroll sideways to follow the full path.
One-time
$29
~10 min
setup time

Setup Service — optional live install and test. Choose your tier at checkout (not tied to this template's price).

Instant download after payment
Refund as per the Refund Policy for downloadable templates.
Email Support · 24h SLA
Lifetime updates
APIs required
Google SheetsOpenAISlackSMTP
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How it works

Workflow summary

2 coordinated workflows handle different parts of the automation.

NPS Survey Sender & Weekly Trend Digest

Required
  1. 1Runs every morning on a schedule in your timezone
  2. 2Reads your customer list from Google Sheets and picks everyone whose purchase or signup date is old enough to survey
  3. 3Skips anyone already surveyed inside your cooldown window, so nobody is asked twice
  4. 4Emails each due customer a one-click 0-10 rating scale that scores in a single tap
  5. 5Records who was surveyed only after the email actually went out, so a failed send simply retries tomorrow
  6. 6On your chosen weekday, calculates the rolling NPS and the change against the previous window
  7. 7AI groups the free-text comments into recurring themes with example quotes
  8. 8Emails you a trend digest with the score, the promoter and detractor split, per-segment results, and the themes

NPS Response Capture & Detractor Alert

Required
  1. 1A customer clicks a score button in the survey email and the response arrives instantly
  2. 2Checks the score is a valid 0-10 answer and rejects a repeat click on the same survey
  3. 3Looks the customer up in your sheet to attach their name, email and segment
  4. 4Logs the score, category and comment to your responses tab
  5. 5Recalculates the rolling Net Promoter Score across your chosen window
  6. 6Posts an immediate Slack alert for every detractor, with their comment and the current score
NPS Click — WebhookNPS ClickWEBHOOKConfig — SetConfigSETParse Click — CodeParse ClickCODEValid New Response? — IFValid New Response?IFFetch Customers — Google SheetsFetch CustomersGOOGLE SHEETSResolve Customer — CodeResolve CustomerCODELog Response — Google SheetsLog ResponseGOOGLE SHEETSFetch Responses — Google SheetsFetch ResponsesGOOGLE SHEETSCompute Rolling NPS — CodeCompute Rolling NPSCODEDetractor? — IFDetractor?IFAlert Detractor on Slack — HTTP RequestAlert Detractor on…HTTP REQUESTConfirm Slack Delivery — CodeConfirm Slack Deli…CODE
12 nodes · 11 connections · 1 trigger · 2 in-canvas notesExported from the workflow file you receive — scroll sideways to follow the full path.
Deliverables

What's included with your purchase

Every checkout includes the same practical package so you are never hunting for missing files mid-setup.

  • 01Workflow JSON exports ready to import into your n8n workspace (self-hosted or n8n Cloud).
  • 02Step-by-step guide that walks credential creation, node-by-node checks, and activation.
  • 03Credential checklist for Google Sheets, OpenAI, Slack, SMTP. Email support@n8ntemplatestore.com if you get stuck — replies within 24 hours (SLA).
  • 04Perpetual (lifetime) use license Your one-time purchase includes an ongoing right to use this template package on n8n instances you control for your own automation — not for resale or public redistribution of the files as a product. Terms & conditions.
  • 05We keep the copyright Workflow JSON, guides, screenshots, and bundled assets stay our copyrighted works (or our licensors'). Payment grants the limited license in our Terms only — it does not transfer ownership.

Need a second opinion before buying? Compare the full catalog, browse more Customer Support templates, see how n8n compares to Zapier and Make, or read the support policies.

Setup

Three steps to a running n8n automation

01

Import the workflow into n8n

02

Paste your API keys into the credentials panel

03

Press ‘activate’ — you’ll get your first report tomorrow morning

Support

Need help setting up this n8n template?

Beginner-friendly guidance is included. Our support team will help you if you get stuck — email support@n8ntemplatestore.com or visit support.

Email support
Replies within 24 hours (SLA)
Contact
Setup Service4 tiers — your choice
Optional live session — we install, configure, and test on a screen share. Add Setup Serviceat checkout and pick any tier; pricing is not tied to this template's list price.
Book setup
FAQ

About this template

How long does it take to set up PulseScore: NPS Survey & Detractor Alerts?
Most people finish in minutes following the guide. If you’ve never used n8n before, budget an hour — the first workflow is always the slowest.
What if I get stuck?
Email support@n8ntemplatestore.com. Free basic support is included with every purchase, and you’ll get a reply from our team within 24 hours. If setup needs more than email, we can schedule a call.
Do I need to pay for Google Sheets?
API costs are separate and go directly to the provider — typically a few dollars a month at most for a solo business. Full breakdown is in the setup guide.
Can I customize the workflow?
Yes, completely. You own the .json — edit nodes, swap in your own prompts, re-wire the logic. Our support team can help you plan customizations over email.
What if it doesn’t work for me?
Refunds are issued only as described in our Refund Policy (https://n8ntemplatestore.com/refund-policy). Or add Setup Service at checkout for a live install and test session — pick any tier you prefer.

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