Customer SupportIntermediate✓ Release process: run on a live n8n instance

TicketTriage: Shared-Inbox Support Classifier

TicketTriage: Shared-Inbox Support Classifier ships as a ready-to-import n8n automation package: load the bundled workflow JSON, connect the credentials listed on this page, and activate it on self-hosted n8n or n8n Cloud.

Auto-classify every support ticket by category, priority, and sentiment, draft a reply, and route it to Slack and Sheets — built for the Gmail+Slack+Sheets stack small teams actually run.

Classify every inbound ticket by category, priority, and sentiment with AI
Draft a ready-to-edit reply for the agent on every ticket automatically
Page a dedicated urgent Slack channel the moment a high-priority ticket lands
Post every other ticket to your normal support Slack channel for triage
Log every ticket to Google Sheets with an SLA due time based on its priority
Keep running even if Slack is down — tickets still reach the log for follow-up
Runs on a webhook so it works with any form, helpdesk, or email-forwarding automation

OpenAISlackGoogle Sheets

n8n / workflow / support-ticket-triageActual workflow — not a mockup

8 nodes · 8 connections · 1 trigger · 2 in-canvas notesExported from the workflow file you receive — scroll sideways to follow the full path.

One-time

$15

~10 min

setup time

Setup Service — optional live install and test. Choose your tier at checkout (not tied to this template's price).

Instant download after payment

Refund as per the Refund Policy for downloadable templates.

Email Support · 24h SLA

Lifetime updates

APIs required

OpenAISlackGoogle Sheets

Already purchased?

Download TicketTriage: Shared-Inbox Support Classifier

Paste the license key from your receipt. It must match this template.

How it works

Workflow summary

One workflow handles everything end-to-end.

1A new ticket arrives via webhook from your form, ticketing tool, or email-forwarding automation
2AI classifies the ticket by category, priority, and sentiment
3AI drafts a ready-to-edit reply based on the ticket content
4Urgent and high-priority tickets are posted to a dedicated urgent Slack channel; everything else goes to the normal support channel
5Every ticket is logged to Google Sheets with its classification, draft reply, and SLA due time

Deliverables

What's included with your purchase

Every checkout includes the same practical package so you are never hunting for missing files mid-setup.

01Workflow JSON exports ready to import into your n8n workspace (self-hosted or n8n Cloud).
02Step-by-step guide that walks credential creation, node-by-node checks, and activation.
03Credential checklist for OpenAI, Slack, Google Sheets. Email support@n8ntemplatestore.com if you get stuck — replies within 24 hours (SLA).
04Perpetual (lifetime) use license Your one-time purchase includes an ongoing right to use this template package on n8n instances you control for your own automation — not for resale or public redistribution of the files as a product. Terms & conditions.
05We keep the copyright Workflow JSON, guides, screenshots, and bundled assets stay our copyrighted works (or our licensors'). Payment grants the limited license in our Terms only — it does not transfer ownership.

Need a second opinion before buying? Compare the full catalog, browse more Customer Support templates, see how n8n compares to Zapier and Make, or read the support policies.

Setup

Three steps to a running n8n automation

Import the workflow into n8n

Paste your API keys into the credentials panel

Press ‘activate’ — you’ll get your first report tomorrow morning

Support

Need help setting up this n8n template?

Beginner-friendly guidance is included. Our support team will help you if you get stuck — email support@n8ntemplatestore.com or visit support.

Email support

Replies within 24 hours (SLA)

Contact

Setup Service4 tiers — your choice

Optional live session — we install, configure, and test on a screen share. Add Setup Serviceat checkout and pick any tier; pricing is not tied to this template's list price.

Book setup

FAQ

About this template

How long does it take to set up TicketTriage: Shared-Inbox Support Classifier?

Most people finish in minutes following the guide. If you’ve never used n8n before, budget an hour — the first workflow is always the slowest.

What if I get stuck?

Email support@n8ntemplatestore.com. Free basic support is included with every purchase, and you’ll get a reply from our team within 24 hours. If setup needs more than email, we can schedule a call.

Do I need to pay for OpenAI?

API costs are separate and go directly to the provider — typically a few dollars a month at most for a solo business. Full breakdown is in the setup guide.

Can I customize the workflow?

Yes, completely. You own the .json — edit nodes, swap in your own prompts, re-wire the logic. Our support team can help you plan customizations over email.

What if it doesn’t work for me?

Refunds are issued only as described in our Refund Policy (https://n8ntemplatestore.com/refund-policy). Or add Setup Service at checkout for a live install and test session — pick any tier you prefer.