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Customer SupportIntermediate✓ Release process: run on a live n8n instance

WhatsAnswer: WhatsApp Support Bot & Knowledge Base

WhatsAnswer: WhatsApp Support Bot & Knowledge Base ships as a ready-to-import n8n automation package: load the bundled workflow JSON, connect the credentials listed on this page, and activate it on self-hosted n8n or n8n Cloud.

Answer customer questions on WhatsApp 24/7 from a Google Sheet you control — AI replies from your own FAQ, hands anything it can't answer to a human, and logs every chat.

  • Answer WhatsApp questions around the clock from a Google Sheet FAQ your team already edits
  • Keep the bot honest — it replies only from your knowledge base and refuses to guess below your confidence threshold
  • Hand a customer to a real person the moment they ask for one, with the full chat emailed to your team
  • Clear Meta's webhook verification with the companion workflow that answers the handshake most builds fail
  • Respect WhatsApp's 24-hour reply window instead of burning failed sends on stale conversations
  • Ignore duplicate deliveries and status callbacks so no customer is ever answered twice
  • Audit everything in a Conversations sheet with question, reply, confidence, and delivery outcome
WhatsApp Business Cloud APIOpenAIGoogle SheetsSMTP
n8n / workflow / whatsapp-support-kb-botActual workflow — not a mockup
Receive WhatsApp Message — WebhookReceive WhatsApp M…WEBHOOKConfig — SetConfigSETFetch Knowledge Base — Google SheetsFetch Knowledge Ba…GOOGLE SHEETSParse & Route — CodeParse & RouteCODEMessage To Answer? — IFMessage To Answer?IFIgnore Event — No OpIgnore EventNO OPHuman Handoff? — IFHuman Handoff?IFAnswer from Knowledge Base — OpenAIAnswer from Knowle…OPENAICompose Reply — CodeCompose ReplyCODEEscalate to Human? — IFEscalate to Human?IFNotify Human — Send EmailNotify HumanSEND EMAILCan Reply on WhatsApp? — IFCan Reply on Whats…IFSend WhatsApp Reply — HTTP RequestSend WhatsApp ReplyHTTP REQUESTOutside 24h Window — No OpOutside 24h WindowNO OPRecord Outcome — CodeRecord OutcomeCODELog Conversation — Google SheetsLog ConversationGOOGLE SHEETS
16 nodes · 18 connections · 1 trigger · 2 in-canvas notesExported from the workflow file you receive — scroll sideways to follow the full path.
One-time
$19
~10 min
setup time

Setup Service — optional live install and test. Choose your tier at checkout (not tied to this template's price).

Instant download after payment
Refund as per the Refund Policy for downloadable templates.
Email Support · 24h SLA
Lifetime updates
APIs required
WhatsApp Business Cloud APIOpenAIGoogle SheetsSMTP
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How it works

Workflow summary

2 coordinated workflows handle different parts of the automation.

WhatsApp Support Bot

Required
  1. 1A customer message arrives from your WhatsApp Business number
  2. 2Reads your question-and-answer knowledge base from Google Sheets
  3. 3Ignores delivery receipts and messages WhatsApp has already delivered once
  4. 4AI drafts a reply using only your knowledge base, never invented facts
  5. 5Sends the answer straight back into the WhatsApp chat
  6. 6Emails a member of your team whenever a customer asks for a human, sends a photo or voice note, or asks something the knowledge base cannot answer
  7. 7Skips the automatic reply when the message falls outside WhatsApp's 24-hour reply window and hands it to a human instead
  8. 8Logs every question, reply, confidence score, and delivery outcome to a Conversations sheet

Meta Webhook Verification

Required
  1. 1Meta sends a verification request to your callback URL when you save the webhook
  2. 2Checks the verify token against the one you set, and reports the exact reason when it does not match
  3. 3Answers with the raw challenge value Meta expects, so the callback URL is accepted
  4. 4Shares the same URL as the support bot, exactly as Meta requires
Meta Verification Request — WebhookMeta Verification …WEBHOOKConfig — SetConfigSETCheck Verify Token — CodeCheck Verify TokenCODE
3 nodes · 2 connections · 1 trigger · 1 in-canvas noteExported from the workflow file you receive — scroll sideways to follow the full path.
Why this exists

Small businesses want 24/7 WhatsApp answers without Intercom-tier pricing, but builders stall on Meta's webhook setup, the 24-hour customer-service window, and test-vs-production numbers.

“WhatsApp Cloud API messages not reaching n8n webhook (send works, trigger doesn't fire)”

Source: n8n templates library + community forum

Deliverables

What's included with your purchase

Every checkout includes the same practical package so you are never hunting for missing files mid-setup.

  • 01Workflow JSON exports ready to import into your n8n workspace (self-hosted or n8n Cloud).
  • 02Step-by-step guide that walks credential creation, node-by-node checks, and activation.
  • 03Credential checklist for WhatsApp Business Cloud API, OpenAI, Google Sheets, SMTP. Email support@n8ntemplatestore.com if you get stuck — replies within 24 hours (SLA).
  • 04Perpetual (lifetime) use license Your one-time purchase includes an ongoing right to use this template package on n8n instances you control for your own automation — not for resale or public redistribution of the files as a product. Terms & conditions.
  • 05We keep the copyright Workflow JSON, guides, screenshots, and bundled assets stay our copyrighted works (or our licensors'). Payment grants the limited license in our Terms only — it does not transfer ownership.

Need a second opinion before buying? Compare the full catalog, browse more Customer Support templates, see how n8n compares to Zapier and Make, or read the support policies.

Setup

Three steps to a running n8n automation

01

Import the workflow into n8n

02

Paste your API keys into the credentials panel

03

Press ‘activate’ — you’ll get your first report tomorrow morning

Support

Need help setting up this n8n template?

Beginner-friendly guidance is included. Our support team will help you if you get stuck — email support@n8ntemplatestore.com or visit support.

Email support
Replies within 24 hours (SLA)
Contact
Setup Service4 tiers — your choice
Optional live session — we install, configure, and test on a screen share. Add Setup Serviceat checkout and pick any tier; pricing is not tied to this template's list price.
Book setup
FAQ

About this template

How long does it take to set up WhatsAnswer: WhatsApp Support Bot & Knowledge Base?
Most people finish in minutes following the guide. If you’ve never used n8n before, budget an hour — the first workflow is always the slowest.
What if I get stuck?
Email support@n8ntemplatestore.com. Free basic support is included with every purchase, and you’ll get a reply from our team within 24 hours. If setup needs more than email, we can schedule a call.
Do I need to pay for WhatsApp Business Cloud API?
API costs are separate and go directly to the provider — typically a few dollars a month at most for a solo business. Full breakdown is in the setup guide.
Can I customize the workflow?
Yes, completely. You own the .json — edit nodes, swap in your own prompts, re-wire the logic. Our support team can help you plan customizations over email.
What if it doesn’t work for me?
Refunds are issued only as described in our Refund Policy (https://n8ntemplatestore.com/refund-policy). Or add Setup Service at checkout for a live install and test session — pick any tier you prefer.

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