Customer SupportIntermediate✓ Test-run on a live n8n instance

WISMO Autopilot: Where's My Order Auto-Replies

WISMO Autopilot: Where's My Order Auto-Replies ships as a ready-to-import n8n automation package: load the bundled workflow JSON, connect the credentials listed on this page, and activate it on self-hosted n8n or n8n Cloud.

Auto-draft replies to 'Where's my order?', ETA, and refund-status emails using live Shopify order and tracking data — clear the #1 repetitive support question without a $50+/mo helpdesk.

Auto-detect 'Where's my order?', delivery-ETA, and refund-status emails with GPT-4o-mini
Pull live order status and carrier tracking straight from your Shopify store
Draft an accurate, on-brand reply grounded in real order data — never a hallucinated tracking number
Switch between draft-for-review and fully automatic send with one Config setting
Escalate angry or chargeback-risk messages to Telegram instead of auto-replying
Skip ongoing reply threads automatically so customers never get a duplicate answer
Log every handled and escalated email to Google Sheets for a full audit trail

GmailOpenAIShopifyGoogle SheetsTelegram

n8n.io / workflow / wismo-support-auto-drafter

One-time

$15

~5 hrs / week

time back

Setup Service — optional live install and test. Choose your tier at checkout (not tied to this template's price).

Instant download after payment

Refund as per the Refund Policy for downloadable templates.

Email Support · 24h SLA

Lifetime updates

APIs required

GmailOpenAIShopifyGoogle SheetsTelegram

Already purchased?

Download WISMO Autopilot: Where's My Order Auto-Replies

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How it works

Workflow summary

One workflow handles everything end-to-end.

1Checks your support inbox every 5 minutes for new unread emails, skipping ongoing reply threads automatically.
2AI reads each email and detects whether it's a 'where's my order', delivery-ETA, or refund-status question.
3Looks up the customer's most recent order in Shopify and pulls live fulfillment and tracking details.
4Writes a warm, accurate reply that quotes the real order status and tracking link — never invented data.
5Saves the reply as a Gmail draft for your review, or sends it automatically, based on your chosen setting.
6Routes angry, chargeback-risk, or non-order emails to Telegram so a human handles them.
7Logs every handled and escalated email to Google Sheets for a full audit trail.

Deliverables

What's included with your purchase

Every checkout includes the same practical package so you are never hunting for missing files mid-setup.

01Workflow JSON exports ready to import into your n8n workspace (self-hosted or n8n Cloud).
02Step-by-step guide that walks credential creation, node-by-node checks, and activation.
03Credential checklist for Gmail, OpenAI, Shopify, Google Sheets, Telegram. Email support@n8ntemplatestore.com if you get stuck — replies within 24 hours (SLA).
04Perpetual (lifetime) use license Your one-time purchase includes an ongoing right to use this template package on n8n instances you control for your own automation — not for resale or public redistribution of the files as a product. Terms & conditions.
05We keep the copyright Workflow JSON, guides, screenshots, and bundled assets stay our copyrighted works (or our licensors'). Payment grants the limited license in our Terms only — it does not transfer ownership.

Need a second opinion before buying? Compare the full catalog, browse more Customer Support templates, see how n8n compares to Zapier and Make, or read the support policies.

Setup

Three steps to a running n8n automation

Import the workflow into n8n

Paste your API keys into the credentials panel

Press ‘activate’ — you’ll get your first report tomorrow morning

Support

Need help setting up this n8n template?

Beginner-friendly guidance is included. Our support team will help you if you get stuck — email support@n8ntemplatestore.com or visit support.

Email support

Replies within 24 hours (SLA)

Contact

Setup Service4 tiers — your choice

Optional live session — we install, configure, and test on a screen share. Add Setup Serviceat checkout and pick any tier; pricing is not tied to this template's list price.

Book setup

FAQ

About this template

How long does it take to set up WISMO Autopilot: Where's My Order Auto-Replies?

Most people finish in minutes following the guide. If you’ve never used n8n before, budget an hour — the first workflow is always the slowest.

What if I get stuck?

Email support@n8ntemplatestore.com. Free basic support is included with every purchase, and you’ll get a reply from our team within 24 hours. If setup needs more than email, we can schedule a call.

Do I need to pay for Gmail?

API costs are separate and go directly to the provider — typically a few dollars a month at most for a solo business. Full breakdown is in the setup guide.

Can I customize the workflow?

Yes, completely. You own the .json — edit nodes, swap in your own prompts, re-wire the logic. Our support team can help you plan customizations over email.

What if it doesn’t work for me?

Refunds are issued only as described in our Refund Policy (https://n8ntemplatestore.com/refund-policy). Or add Setup Service at checkout for a live install and test session — pick any tier you prefer.